Contact information

Contact Information

Last updated: 28 July 2026

At MONTVERO, exceptional service is part of the experience. Whether you have a question about an order, need help choosing the right piece, or want to follow up on a return, our customer care team is here to assist you. Please read the information below to find the fastest way to reach us.

Summary

Contents

  1. How to Reach Us
  2. Support Hours & Response Times
  3. Order & Delivery Enquiries
  4. Returns & Refunds
  5. Helping Us Help You
  6. Store Operator

1. How to Reach Us

The best way to contact our customer care team is by email. We monitor our inbox throughout every business day and aim to respond to all enquiries as quickly as possible.

2. Support Hours & Response Times

Our customer care team is available Monday to Friday, excluding public holidays. We aim to respond to all email enquiries within 24 to 48 hours on business days. Messages received over weekends or public holidays will be answered on the next business day. During busy periods, such as sales and holiday seasons, response times may be slightly longer — thank you for your patience.

3. Order & Delivery Enquiries

For questions about the status of an existing order, tracking, or delivery timeframes, please have your order number ready and include it in your message. This allows us to locate your order quickly and give you an accurate update. For full details on processing and delivery, please see our Shipping Policy.

4. Returns & Refunds

To start a return or ask about a refund, please email us with your order number and the reason for your request. Our team will guide you through the next steps. Full details on eligibility, timeframes and how refunds are processed can be found in our Refund & Returns Policy.

5. Helping Us Help You

To help us resolve your enquiry as quickly as possible, please include the following in your message where relevant:

  • Your order number (if your enquiry relates to an existing order);
  • The email address used to place the order;
  • A clear description of your question or issue;
  • Any relevant photographs (for example, if an item arrived damaged or faulty).

6. Store Operator

The MONTVERO online store is operated by PRIMEVIA LTD, a company registered in the United Kingdom. For all customer enquiries, please use the email and phone contact details provided above.