Shipping policy

Shipping Policy

Last updated: 28 July 2026

This Shipping Policy explains how MONTVERO ("MONTVERO", "we", "us" or "our") processes, packages and delivers orders placed through our online store. By placing an order with us, you agree to the terms set out below. Please read this policy together with our Terms of Service and Refund & Returns Policy.

Summary

Order processing: 1–3 business days after payment is confirmed.
Delivery estimate (Australia): 5–10 business days after dispatch.
Tracking: a tracking number is emailed as soon as your order ships.
Where we ship: Australia-wide, with selected international destinations available.
Questions: support@montvero.net

Order Processing Times
Shipping Methods & Delivery Estimates
Shipping Costs
Order Tracking
International Shipping, Duties & Taxes
Delivery Address & Accuracy
Delays & Circumstances Beyond Our Control
Lost, Delayed or Damaged Shipments
Undeliverable, Refused or Unclaimed Parcels
Contact Us

1. Order Processing Times

All orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays) after your payment has been successfully authorised and confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Please note that order processing and delivery times are estimates and are not guaranteed. During periods of high demand, promotional events or seasonal peaks, processing times may be slightly longer.

2. Shipping Methods & Delivery Estimates

We ship across Australia through trusted carriers and logistics partners, with selected international destinations also available. Estimated delivery times below are calculated after the order-processing period and are provided as a guide only:

Destination	Estimated Delivery (business days)
Australia (metro areas)	5–10 business days
Australia (regional & remote areas)	7–12 business days
New Zealand	7–14 business days
Rest of the world	10–18 business days

Delivery windows are estimates based on information provided by our carriers and may vary due to factors outside our control (see Section 7). The delivery estimate begins from the date your order is dispatched, not the date the order is placed.

3. Shipping Costs

Shipping costs are calculated at checkout based on the destination, the size and weight of your order, and the shipping option selected. The exact shipping charge applicable to your order will be displayed before you confirm and pay. From time to time we may offer free or discounted shipping promotions; any such offer will be subject to its own terms and the qualifying conditions shown at the time.

4. Order Tracking

Once your order ships, we will send a dispatch confirmation email to the address associated with your order, including a tracking number and a link to follow your parcel. Please allow up to 48 hours for tracking information to become active after dispatch. If you have not received tracking details within 5 business days of placing your order, please contact us at support@montvero.net.

5. International Shipping, Duties & Taxes

For orders delivered within Australia, any Goods and Services Tax (GST) that applies is reflected in the price shown at checkout. For international orders, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside Australia may be subject to import duties, customs charges, taxes and handling fees levied by the destination country once the parcel arrives. These charges are determined by the destination country's customs authority and are not included in the product price or shipping cost at checkout.

Any such duties or taxes are the responsibility of the customer and are payable in addition to the amount paid to MONTVERO. We have no control over these charges and cannot predict their amount. We recommend contacting your local customs office for further information before ordering. If a parcel is returned to us because the customer refused to pay applicable customs charges, the order will be treated in accordance with Section 9.

6. Delivery Address & Accuracy

It is the customer's responsibility to provide a complete and accurate delivery address at checkout. We are unable to change the delivery address once an order has been dispatched. MONTVERO is not responsible for orders that are delayed, lost or delivered incorrectly as a result of an inaccurate or incomplete address provided by the customer. If you notice an error in your address immediately after ordering, contact us as soon as possible at support@montvero.net and we will do our best to amend it before dispatch, though we cannot guarantee changes can be made.

7. Delays & Circumstances Beyond Our Control

While we work hard to dispatch and deliver every order on time, delivery times are not guaranteed. Delays may occur for reasons beyond our reasonable control, including but not limited to carrier delays, customs inspections, adverse weather, strikes, public holidays, high order volumes, or other events of force majeure. MONTVERO shall not be liable for any delay in delivery caused by such circumstances.

8. Lost, Delayed or Damaged Shipments

If your tracking has not updated for an extended period, or your order has not arrived within the estimated delivery window, please contact us at support@montvero.net so we can open an enquiry with the carrier. Please note that carriers may require a short investigation period before a parcel is officially declared lost.

If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photographs of the damaged item(s) and packaging. We will review each case and, where appropriate, arrange a replacement or refund in line with our Refund & Returns Policy.

9. Undeliverable, Refused or Unclaimed Parcels

If a parcel is returned to us as undeliverable, refused, or unclaimed (for example, because the recipient was unavailable, the address was incorrect, or applicable customs charges were not paid), we will contact you to arrange redelivery. Additional shipping charges may apply for redelivery. If we are unable to reach you or arrange redelivery within a reasonable period, we will process a refund for the product value, less any shipping and handling costs incurred.